Shipping Policy
Order Processing
All orders are processed within 2 business day from the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Orders are delivered within 3–5 business days after processing, using reliable domestic carriers. Please note that delivery times may vary depending on your location and courier performance.
Shipping Area
This shipping policy applies to orders shipped within the United States only.
Shipping Cost
We offer free shipping on all U.S. orders.
Customs & Duties
No customs duties or taxes apply to U.S. orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update.
Delivery Issues
If your package is marked as “delivered” by the carrier but you have not received it, please contact the carrier directly first to investigate. We are not responsible for packages lost or stolen after delivery is confirmed.
We are not liable for incorrect or incomplete shipping addresses provided by the customer. Orders returned due to address errors will require a re-shipping fee.
Delays
If delivery is delayed for any reason, we will notify you as soon as possible with an updated estimated delivery date. Delays caused by weather, carrier issues, customs inspections, or other circumstances beyond our control are not eligible for compensation.
Force Majeure
We are not responsible for delivery delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, or carrier disruptions.
Returns
For details on returning products, please review our Refund Policy.
Contact Us
📞 Tel (Free): +86 153 0265 6684
📧 Email: info@xiangjiu.com.cn