Privacy Policy

In this Privacy Policy, "we," "us," or "our" refers to Xiangjiu. We are committed to respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information.

What Personal Information Do We Collect?

When you use the platform, register on the platform, or interact with us in any way, we may collect personal information about you.

Information You Provide to Us

We collect all information voluntarily provided by users through using the platform or interacting with us. This includes information provided:

  • During registration;
  • During communications, inquiries, support services, phone calls, or customer surveys; or
  • Uploaded to the platform in any other way.

The personal information we may collect includes but is not limited to:

  • Basic information such as your first and last name;
  • Contact information including email address and phone number;
  • Demographic information such as postal code, age, and gender;
  • Information related to products, goods, or services you purchase or services you provide through the platform;
  • Information collected from social media platforms linked to your user profile;
  • Other relevant information (such as occupation, tastes, preferences, and interests);
  • Photos, images, audio, video, or other personal content you provide;
  • Geolocation;
  • Login credentials for third-party websites;
  • Other information obtained through your use of the platform; and
  • Any other information that can identify a user personally.

Information We Collect Automatically

We also automatically collect certain technical data sent to us from your computer, mobile device, and/or browser when you visit the platform ("Automatic Data"). This includes but is not limited to unique identifiers related to your access device and/or browser (for example, your Internet Protocol (IP) address), characteristics of your access device and/or browser, statistics about your activity on the platform, details about the products and services we provide or you inquire about or use via the platform, and any other information necessary to deliver these products and services or respond to your inquiries. We collect this Automatic Data based on the consent you grant us when you register as a user and accept this Privacy Policy.

Information We Obtain from Others

We may also purchase, collect, or receive personal information from third-party sources such as other users, vendors, social media platforms, or other third-party integrations. We may combine this information with the data we already have about you. This helps us update, expand, and analyze our records, identify new customers, and create more tailored advertising to provide ads that might interest you. We ensure that any marketing activities comply with GDPR requirements.

Why Do We Collect, Use, and Disclose Personal Information?

We may collect, hold, use, and disclose your personal information for the following purposes:

  • To enable you to access and use our platform, including allowing you to purchase products or services;
  • To operate, protect, improve, and optimize our platform, business, and user experience, including conducting analytics, research, advertising, and marketing;
  • To send you service, support, and administrative messages, reminders, technical notices, updates, security alerts, and information you request;
  • To send you marketing and promotional materials and other information you might be interested in, including from our business partners or on their behalf;
  • To manage rewards, surveys, contests, or other promotional events or activities sponsored or managed by us or our business partners;
  • To comply with legal obligations, resolve disputes with users, and enforce agreements with third parties.

We may also disclose your personal information to trusted third parties who hold other information about you. Such third parties may combine this information with ours so that both we and they can develop anonymized consumer insights to better understand your preferences, skills, and interests, personalize your experience, and enhance the products and services you receive or provide.

We do not distribute, sell, or rent your personal information to third parties for commercial purposes unless it is to provide or utilize services you request or if we have your permission or a legal obligation to do so.

Do We Use Your Personal Information for Direct Marketing?

We and/or our carefully selected business partners may send you direct marketing communications and information about our products and offers. Under applicable spam and privacy laws, this may take the form of emails, SMS, mail, or other communication methods. You may contact us using the contact details below or use provided opt-out tools (such as unsubscribe links) to stop receiving marketing materials.

To Whom Do We Disclose Your Personal Information?

We may disclose personal information for the purposes described in this Privacy Policy to:

  • Our employees and related corporate entities;
  • Third-party vendors and service providers (including those operating our platform or business, or providing products or services to you or procuring services on your behalf);
  • Professional advisors, dealers, and agents;
  • Payment system operators (such as merchants accepting card payments like Stripe, Shopify Payments, PayPal, and all major credit cards);
  • Our third-party logistics providers;
  • Our tax compliance service providers;
  • Our existing or potential agents, business partners, or collaborators;
  • Sponsors or initiators of any contests conducted through our services;
  • Any person to whom our assets or business (or any part) is transferred;
  • Specific third parties authorized by you to receive the information we hold;
  • Other parties including government bodies, regulators, and law enforcement agencies as required or permitted by law.

Use of Our Website and Cookies

When you use and visit our website, we may collect certain information about your personal information. While we do not use browsing information to personally identify you, we may record certain data about your website usage such as pages visited, date and time of visit, and the Internet Protocol address assigned to your computer.

We may also use "cookies" or similar tracking technologies on our website to help us track your website usage and remember your preferences. Cookies are small files stored on your computer, TV, mobile phone, or other device. They enable the entity placing the cookie on your device to recognize you across different websites, services, devices, and/or browsing sessions. You can disable cookies through your internet browser, but if you do so, our website may not function as intended.

We may use cookies to collect data that may contain personal information. For example, if cookies are linked to your account, under privacy laws they are treated as personal information. We will treat any personal information collected through cookies in accordance with this Privacy Policy.

We may also use cookies to collect user data for marketing purposes.

For a full list of cookies, please contact us.

Contact Us

For more information about our privacy policy or practices, to access or correct your personal information, or to lodge a complaint, please contact us at: info@xiangjiu.com.cn